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Call us for all your car needs! 586-427-0111

AUTO VALUE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • IDENTIFIX
  • AutoWares
  • ALL-DATA
  • AutoWares - Auto Value - CSC
  • BBB Reviews
  • Car Care Aware

Testimonials

  • Honesty, What makes this place great is their honesty. I feel very comfortable taking my vehicle to Mac's knowing they aren't going to rip me off for repairs I don't need.
    -Cindy T.

  • Another great experience! I have been bringing my car here for service for some time now. Fortunately, I have a vehicle that has held up very well (209,000 miles and counting), but when something does go wrong, I know exactly where to bring it. Mac's Tire & Auto Repair has always been forthright and honest with me; they WILL NOT try to sell you something you don't need. My most recent visit required new brakes, rotors & calipers on the front end. This isn't a cheap job, no matter where you get it done, but I must say, I don't think my brakes were this good even when the car was new. Money very well spent. Keep up the good work!
    -Gary M.

  • Very friendly service Andrew was very helpful making me an appointment. Tony was very helpful and friendly. Quick service. Thank you macs tire and auto repair staff.
    -John - Warren MI

  • I was completely satisfied with the service work on my vehicle. I have already recommended Mac's to a co-worker, I am that happy!
    -Louise M - Center Line