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Service Center Standard and Procedures

Posted November 22, 2017 8:20 AM

All MI pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Center Line automotive service centers including Mac's Tire & Auto Repair have procedural standards for each service they perform. Mac's Tire & Auto Repair technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, MI service centers can assure a quality outcome. The job is done right every time and Center Line customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The MI automotive industry as a whole is very committed to standards of excellence and encourages individual MI service center operators to apply them to every vehicle they service.

An example is how Mac's Tire & Auto Repair grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Center Line car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Center Line service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The MI automotive service industry and Mac's Tire & Auto Repair want the best for you and for you to keep coming back.

Mac's Tire & Auto Repair
6717 E 10 Mile Rd
Center Line, MI 48015
(586) 427-0111
http://www.macstireandauto.com

 



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Testimonials

  • Honesty, What makes this place great is their honesty. I feel very comfortable taking my vehicle to Mac's knowing they aren't going to rip me off for repairs I don't need.
    -Cindy T.

  • Another great experience! I have been bringing my car here for service for some time now. Fortunately, I have a vehicle that has held up very well (209,000 miles and counting), but when something does go wrong, I know exactly where to bring it. Mac's Tire & Auto Repair has always been forthright and honest with me; they WILL NOT try to sell you something you don't need. My most recent visit required new brakes, rotors & calipers on the front end. This isn't a cheap job, no matter where you get it done, but I must say, I don't think my brakes were this good even when the car was new. Money very well spent. Keep up the good work!
    -Gary M.

  • Very friendly service Andrew was very helpful making me an appointment. Tony was very helpful and friendly. Quick service. Thank you macs tire and auto repair staff.
    -John - Warren MI

  • I was completely satisfied with the service work on my vehicle. I have already recommended Mac's to a co-worker, I am that happy!
    -Louise M - Center Line